FAQs

We're here to help! If you have a question we've probably answered it below. Still need help? Contact us at hello@drinkhydrant.com.

HYDRATE

What is the Hydrate mix?

A refreshing hydration mix, with a balanced electrolyte boost ; real fruit juice powder designed to hydrate you fast—anytime, anywhere. The best way to start your day!

Traditional Flavors: Variety (Blood Orange, Lemon Lime, Fruit Punch)
No Added Sugar Flavors: Lemonade, Watermelonade

Is the Hydrate mix gluten free?

Our HYDRATE, SLEEP, ENERGY, and IMMUNITY products are all certified Gluten-Free!

Is the Hydrate mix vegan?

Our Hydrate product is certified vegan.

How does the Hydrate mix help me stay energized?

By providing the necessary electrolytes, our HYDRATE products help maintain proper hydration levels in your body, which can lead to increased cognitive performance and focus without the need for caffeine.

What are the ingredients?

We list the nutrition facts and ingredients based on the product and flavor here:Product Info and Ingredients

How does the Hydrate mix help me stay energized?

By providing the necessary electrolytes, our HYDRATE products help maintain proper hydration levels in your body, which can lead to increased cognitive performance and focus without the need for caffeine.

When should I consume the Hydrate mix?

It really depends on your preference and a bit of your lifestyle. Our happiest customers drink one packet in the morning, one in the afternoon, one in the evening to wind down for bedtime and tell us they feel great doing so. It’s also great to rehydrate during or after your workout.

Is the Hydrate mix safe for kids?

Hydrate is high in electrolytes, which is comparable to pediatric oral rehydration drinks and traditional sports drinks, so keep that in mind if your kid is consuming a lot. Additionally, our ENERGY formula contains 100mg of caffeine, so you may not want them drinking those flavors!

Is the Hydrate mix safe for everyone?

Many of our customers enjoy Hydrant on a daily basis. While Hydrant is high in electrolytes, we always err on the side of caution and recommend consulting your doctor if you have any concerns.

Is the Hydrate mix safe to consume while pregnant?

Congratulations! Hydrant is high in electrolytes, so we recommend consulting your doctor before consuming Hydrate just to be safe. It's an important time in your life!

Hydrant Energy does contain 100mg of caffeine per serving. Read reviews from expecting and nursing moms and some things to consider before consuming Hydrant:Can I use Hydrant while Pregnant/Nursing?

How do I use the Hydrate mix?

1. Choose your desired amount of cold water between 8 to 16 oz, based on taste preference. If you’re looking for a stronger flavor, we recommend 8 oz!
2. Open 1 Hydrant electrolyte powder packet.
3. Pour the contents of the packet into cold water (we enjoy it over ice!).
4. Stir the mixture until the powder is fully dissolved.
5. Enjoy your Hydrant electrolyte beverage for fast-acting hydration.

Can I use the Hydrate mix with other products?

Mix it up! Many of our customers incorporate a variety of our products (ENERGY, IMMUNITY, and SLEEP) to their daily hydration routine. You can start your day with a HYDRATE or ENERGY and then wind down with SLEEP when you’re ready for bed.

Can I use the Hydrate mix during exercise?

Absolutely! Hydrant is an excellent addition to your workout routine, helping you maintain proper hydration levels and support your performance while you sweat!

How does the Hydrate mix compare to traditional sports drinks?

Hydrant contains less sugar than traditional sports drinks made with sugar or dextrose or high fructose corn syrup, no artificial sweeteners, and is more environmentally friendly with 97% less CO2 and plastic, making it a healthier and eco-friendly alternative.

Does the Hydrate mix have any artificial sweeteners?

Nope! Hydrant does not have any artificial sweeteners or stevia. We do use a dash of monk fruit extract in our mix for added sweetness.

Why does the Hydrate mix contain so much sodium?

Sodium is the most abundant electrolyte in your body, but it has a bad reputation because it raises your blood pressure, and is found in high quantities in processed and fast foods. For potent hydration that really works, you need that high sodium content, which mirrors the naturally high content you have in your body. Potassium has the reverse effect on your blood pressure, and actually counteracts the high sodium content. In Hydrant, our formula mirrors your body's bloodstream to give you the higher sodium and potassium content you need to replenish these lost electrolytes.

Why does the Hydrate mix contain sugar?

Hydrant contains 0-4g of added sugar per serving depending on the flavor. We include sugar in Hydrant because it actually helps to speed up the absorption of the electrolytes and water into your bloodstream. It does this by activating the sodium-glucose co-transport mechanism within your body, essentially working as a molecular pump in your body. When the pump is activated (aka when sugar is present), your cells' absorption rate of electrolytes and water is sped up helping you hydrate faster.
Does sugar hydrate you?

How many can I drink?

We get this question a lot - and the answer is it depends on what function you're using. For sleep, we would recommend no more than 2 sticks in 24 hours. For Energy, no more than 3 sticks in 24 hours (300mg of caffeine), For Immunity, 1 stick in 24 hours, and then for Hydrate you can have as many as 8, but we'd recommend closer to 4 as your maximum. One of each function in 24 hours? Totally fine!

What if I have more questions or need support?

We’re here to help! If you have additional questions or need assistance, reach out to our team at hello@drinkhydrant.com.

ENERGY

What is the Energy mix?

A simple, morning hydration mix, optimized to hydrate and caffeinate you rapidly. The best way to start your day. Lightly flavored with real fruit juice = subtle, refreshing taste. Up to 3x the electrolytes of a sports drink, and way less sweet! 100mg of caffeine from green tea and 200mg of L-Theanine gives you that extra boost!

What are the potential benefits of using the Energy mix?

Customers have reported benefits such as fewer headaches, jitter-free energy, better-tasting water, improved well-being, workout boosts, long-lasting energy, improved focus, less fatigue, and a healthier daily routine.

What are the ingredients in the Energy mix?

ENERGY is formulated with hydration and focus in mind and we use ingredients aimed to rapidly hydrate you without adding unnecessary sweeteners and extras. We use 100mg of caffeine from green tea and 200 mg of L-Theanine in our ENERGY Hydration Mix.

Raspberry Lemonade: Cane Sugar, Sodium Citrate, Magnesium Gluconate, Potassium Citrate, Citric Acid, Raspberry Juice Powder, Lemon Juice Powder (Lemon Oil, Lemon Juice), Salt, L-Theanine, Natural Flavors, Caffeine (from Green Tea), Red Beet Juice Powder (color), Malic Acid, Monk Fruit Extract, Zinc Gluconate

Is there caffeine in the Energy mix?

ENERGY is our product with caffeine! It contains 100mg of caffeine and 200mg of L-Theanine, to deliver a calm and focused energy.

Is the Energy mix gluten-free?

Our ENERGY, HYDRATE, SLEEP, and IMMUNITY products are all certified Gluten-Free!

Is the Energy mix vegan?

Our ENERGY product is certified vegan.

What are the potential benefits of using Energy mix?

Customers have reported benefits such as fewer headaches, jitter-free energy, better-tasting water, improved well-being, workout boosts, long-lasting energy, improved focus, less fatigue, and a healthier daily routine.

How does the Energy mix taste?

Our ENERGY mix provides a refreshing burst of flavor, combining citrus and fruity notes with a touch of sweetness to create an ideal blend.

Can the Energy mix help with weight loss?

Hydrant was created to help our customers stay hydrated with a balanced boost of electrolytes, but should not necessarily be used for a meal or caloric replacement. Studies have shown a link between proper hydration and weight loss, feel free to read morehere

Is the Energy mix suitable for people with active lifestyles or demanding jobs?

Absolutely! Our ENERGY mix is the perfect way to kick-start a busy day, containing 100mg of caffeine from green tea and 200 mg of L-Theanine to give you that extra boost needed to make sh*it happen. L-theanine, a powerful antioxidant has also been shown in some studies to have anti-anxiety properties.

Does the Energy mix cause an energy crash?

By including 200mg of L-theanine, an amino acid that enhances cognitive function and mood when combined with caffeine, our hydration mix provides an energy boost without the jitters typically caused by caffeine alone, resulting in a lack of energy crashes often linked to caffeine consumption.

How effective is the Energy mix?

Highly effective! Our product pulls on the 3 levers necessary for fast hydration: balanced electrolytes (our high ratio of sodium and potassium mirrors your bloodstream's ratio), presence of sugar (to speed up the absorption by activation the sodium-glucose co-transport mechanism), and osmolality to help hydrate you quickly and efficiently. Add in the caffeine and L-theanine and you’ve got a super effective energy source.

Is the Energy mix suitable for daily consumption?

Many of our customers enjoy Hydrant on a daily basis and experience positive results. Our ENERGY mix contains 100mg of caffeine, similar to the amount in an 8oz cup of coffee, consumption may vary depending on caffeine tolerance.

Do you have products without caffeine?

Our HYDRATE, IMMUNITY and SLEEP products are caffeine-free.

Is the Energy mix safe to consume while pregnant?

Congratulations! Hydrant is high in electrolytes, so we recommend consulting your doctor before consuming ENERGY just to be safe. It's an important time in your life! Hydrant ENERGY does contain 100mg of caffeine per serving. Read reviews from expecting and nursing moms and some things to consider before consuming Hydranthere

SLEEP

What are the benefits of using the Sleep mix?

You get all of the balanced electrolytes and light, refreshing taste of our other products! Plus, melatonin, magnesium, L-theanine, GABA, and chamomile to promote a good night’s sleep.

How does the Sleep mix taste?

Hydrant SLEEP flavors include Elderberry Chamomile and Hot Cocoa. Our Elderberry Chamomile is bursting with flavor, with tastes of fresh elderberries and chamomile for a delicious nighttime beverage. Our Sleep Hot Cocoa is a rich and creamy take on the classic hot chocolate, with added benefits of a restful night sleep.

What’s in the Sleep mix?

All of the balanced electrolytes and light, refreshing taste of our other products! Plus, melatonin, magnesium, L-theanine, GABA, and chamomile to promote a good night’s sleep.

Here's the full Ingredient List:

Elderberry Chamomile: Magnesium Citrate, Zinc Gluconate, Sodium Citrate and Salt, Potassium Citrate, Melatonin, L-Theanine, GABA (Gamma-Aminobutyric Acid), Chamomile, Cane Sugar, Elderberry Juice Powder Malic Acid, Natural Flavors, Monk Fruit Extract

Hot Cocoa:Magnesium Citrate, Zinc Gluconate, Sodium Citrate and Salt, Potassium Citrate, Melatonin, L-Theanine, GABA Gamma-Aminobutyric Acid), Cane Sugar, Natural Cocoa Powder, Coconut Milk Powder, Natural Flavors, Cinnamon Extract, Monk Fruit Extract

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When should I drink the Sleep mix?

We recommend drinking 30 minutes before the time you want to be asleep. You can drink it hot or cold - whatever tastes best to you!

Can I take the Sleep mix with other Hydrant products?

Yes! We recommend you space them out throughout the day. You can start your day with a HYDRATE or ENERGY and then wind down with SLEEP when you’re ready for bed.

Will the Sleep mix make me have to go to the bathroom more?

Not necessarily! Electrolytes, like those in your glass of Hydrant, help your cells absorb water. When your cells hold more water, you're likely to stay more hydrated and the same water isn't filtered out of your blood as urine, aka not as many trips to the bathroom in the middle of the night!

How many ounces of water should I drink with the Sleep mix?

We recommend 4 to 8oz—whatever tastes best to you!

Can children consume the Sleep mix?

Some studies show small amounts of melatonin is safe for kids, but we always recommend you consult with your pediatrician to be on the safe side.

How many Sleep mix packets should I drink?

One serving (one packet) has 3mg of melatonin. If you’re not used to taking a sleeping supplement, test a half packet and work up to find what works best for you!

IMMUNITY

What is the Immunity mix?

Our Immunity drink mix is here to help you feel your best. Our balanced blend of key electrolytes, minerals, and over 1000mg of Vitamin C not only hydrates you, but also meets your daily wellness needs. Commit to your immune system with optimal hydration.

What are the ingredients in the Immunity mix?

Our Immunity formula is made with 1000 mg+ of Vitamin C, plus immune-supporting vitamins and minerals like zinc, ginger, and Vitamins A, B6, B12, C, and D. The added benefit is that this product also works to provide your body with the electrolytes necessary for rapid hydration as well.

Is the Immunity mix gluten free?

Our IMMUNITY, HYDRATE, ENERGY, and SLEEP products are all certified Gluten-Free!

How many servings are included in each Immunity mix pack?

Each Hydrant Immunity pack contains 30 single-serve sticks for daily use.

Can I enjoy Immunity mix hot or cold?

Absolutely! Our Immunity mix can be enjoyed hot or cold, depending on your personal preference.

How does the Immunity mix taste?

Our Immunity Elderberry mix is bursting with flavor with tastes of fresh elderberries for a juicy finish.

How does the Immunity mix work?

You get all the benefits of our signature hydration mixes to help you hydrate quickly plus added vitamins and minerals that have been shown to support immune health. One serving contains 1230% of Daily Value of Vitamin C, 650% of Daily Value of Vitamin B6, 1170% of Daily Value of Vitamin B12—all shown to help strengthen your immune system.

Will the Immunity mix still Hydrate me?

Yes! Hydration is always at the core of what we do.

How do I use Hydrant Immunity mix?

1. Choose your desired amount of water between 8 to 16 oz, based on taste preference.
2. Open 1 Hydrant electrolyte powder packet.
3. Pour the contents of the packet into hot or cold water.
4. Stir the mixture until the powder is fully dissolved.
5. Enjoy your Hydrant electrolyte beverage for fast-acting hydration.

SUBSCRIBE & SAVE

How do I sign up for a subscription?

To become a subscriber, all you have to do is place a subscription (auto-refill) order! All of your subscriber benefits will remain active for as long as you have an active subscription.

What can I change within my subscription? (I.e. flavor, frequency etc.)

We want to make sure you have as much control as possible with your subscription! You can change the frequency of your shipments, add or swap flavors and products, skip your next delivery, and more. You can manage these by logging into your account.

How do I cancel my subscription?

We hate weird subscription policies as much as everyone else, so we keep ours super simple. You can cancel your subscription at any time! You can do so by logging into your account or contacting us at hello@drinkhydrant.com. We’d love to hear why, so please share the good and the bad.

SHIPPING FAQS

Do you ship internationally?

Hydrant currently ships to Australia, Canada, the UK, Singapore, Germany, Hong Kong and South Korea.

Is shipping free?

Hydrant subscription purchases come with free Standard Shipping within the USA, which is 4-7 Business Days.

Expedited shipping is available for $9.99, which is 2-3 Business Days. Free Expedited Shipping is offered on orders $120 and above.

Hydrant one-time purchases (not subscription) come with $5.99 Standard Shipping within the USA. Free Standard Shipping is offered on orders $70 and above.

How does international shipping work?

Canada orders include $18 shipping on orders under $65, $9 shipping on orders up to $120 and free shipping and duties on orders $120 and above.

International orders outside Canada, shipping, duties and taxes are paid upfront and are calculated at check out.

REWARDS FAQS

What are the ways to earn points?

Earn more Points for different actions, and turn those Points into awesome rewards!

  • Place an order - 1 Point for every $1 spent
  • Like on Facebook - 10 Points
  • Follow on Instagram - 10 Points
  • Celebrate a birthday - 20 Points

How many points am I able to redeem and apply?

We offer $5 and $10 redemption amounts.

$5 off subscription coupon - 50 Points

$5 off one-time purchase - 50 Points

$10 off subscription coupon - 100 Points

$10 off one-time purchase - 100 Points

Why is the discount code not working?

I'm sorry to hear that you're experiencing issues with the discount code. There could be several reasons why the code isn't working:

1.) Verify whether the redeemed points are applicable to the type of purchase you're making. If you've redeemed points for a one-time purchase, the discount code will not be valid for subscription orders, and vice versa.

2.) The discount code has been redeemed.

Reach out to our team at hello@drinkhydrant.com with the discount code if you'd like our help applying it!

RETURNS and EXCHANGES FAQS

Can I return my order?

We can help you out! We offer a 30-day return policy on our hydration mixes. Please email us at hello@drinkhydrant.com to get your pre-paid return label.

What is your Return Policy?

  • We offer a 30 day money back guarantee on our hydration mixes - if you are unhappy with your purchase for some reason, you can email us at hello@drinkhydrant.com to get your pre-paid return label.
  • Purchases of bottles, t-shirts or other branded merchandise are non-refundable except when the product is defective (please provide images!)